Customer Care

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    Frequently Asked Questions

    • About

      1. What is Vidifive?

      Vidifive is the hub for premium mobile entertainment. Our service offers high-quality streaming TV and video on demand, delivering the world’s best entertainment directly to your mobile device. Watch what the world is watching and enjoy hours of engaging entertainment right in the palm of your hands.

      2. What do I get with a Vidifive subscription?

      As a subscriber, you will enjoy a unique mobile experience with instant access to the best TV shows, lifestyle programs, cartoons, entertainment gossip and sports events – live or on demand. Watch, bookmark and share your favorite videos with family and friends.

    • Subscription

      1. How do I subscribe to Vidifive?

      Your subscription process begins when you visit one of our promotional pages

      2. How did I land a Vidifive subscription?

      You visited one of our promo pages and followed the subscription process.

      3. Does Vidifive use or share my account information?

      No. We respect your privacy. Your account information is secure and not shared with any third parties. For more information about how your information is handled, please read our Privacy Policy.

      4. How do I view or change my Vidifive subscription?

      To review or cancel your subscription, contact Customer Care.

      5. How am I charged for the service?

      You will be charged $9.99 per month. This amount will be deducted directly from your prepaid mobile balance or will reflect in your post-paid bill. How do I know if my subscription has expired? Our auto-renewal subscription feature ensures that you enjoy uninterrupted access to Vidifive. Your subscription will not expire unless you unsubscribe from the service.

    • Product

      1. What kind of videos and channels does Vidifive showcase?

      Vidifive offers a unique mobile experience that showcases the best of the latest streaming TV and on-demand video content. Our video service gives you unlimited access to high-quality series, lifestyle programs, cartoons, entertainment gossip and sport events, live or on demand.

      2. How many channels does Vidifive offer?

      Vidifive showcases over 35 super-entertaining channels suitable for all ages. It covers the latest sports events, fashion trends, entertainment gossip, amusing cartoons, intelligent instructional videos and much more to keep you engaged for hours.

      3. How often are new channels added?

      We regularly spruce up our portfolio so there is always something new for you to watch and enjoy. Our up-to-the-minute updates ensure you never miss out on the latest in global entertainment. You will receive alerts when your favourite channels have something new on offer, and when new channels are showcased on Vidifive.

      4. What do I do if a channel is not working or is unavailable?

      Check your internet connection. You must be connected to the internet to enjoy uninterrupted viewing. Alternatively, you can try refreshing the service. If you still face troubleshooting issues, please get in touch with our Customer Care team.

      5. Can I download videos to watch on my device?

      This feature is currently unavailable.

    • Payment

      1. How much do I have to pay for the service?

      You will be charged $9.99 per month.

      2. Am I eligible for a refund?

      You may request a refund if you are not fully satisfied with the service. Contact Customer Care for details.

      3. How do I request for a refund?

      Contact our Customer Care team.

    • General

      1. What is the minimum age criteria required to subscribe to Vidifive?

      Our service offers content that is suitable for all ages. However, as a subscriber, you must be +18 or have received permission from your parents or legal guardian, or anyone authorised to pay your bill.

      2. Which devices work with Vidifive?

      Vidifive can be easily accessed from your desktop, mobile or tablet. The service is compatible with all mobile devices (smartphones and feature phones). The best user experience is through smartphones, and requires 3G and up.